Shipping policy
Shipping Policy
1. Processing & Handling Time
Orders are processed within 3-5 business (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
2. Standard Shipping/ Express Shipping
- Standard Shipping: Estimated delivery time is 3-5 business days.
- Express Shipping: Estimated delivery time 1-3 business days, shipment will be picked the next day.
Note: There might be delays affecting delivery times during the holidays due to high volumes.
3. Shipping Rates
Shipping rates are charged on a flat fee based on lead time option. Rates will be displayed at checkout before completing your purchase.
4. Shipping Carriers
We partner with reliable carriers such as J&T Express to ensure safe and timely delivery.
5. Order Tracking
Once your order has shipped, you’ll receive a notification to inform you on the status of your parcel and shipment's progress.
6. Delays & Lost Packages
Occasionally, deliveries may be delayed due to unforeseen circumstances. If your package hasn’t arrived within the expected timeframe, please contact us at our email address pawpurrfectandco@outlook.sg.
7. Damaged or Missing Items
If your order arrives damaged or is missing items, please reach out within 14 days of delivery with photos for a resolution.
8. Returns & Exchanges
Please refer to our [Return & Refund Policy] for details on returns, exchanges, and refunds.
9. Contact Us
If you have any questions regarding our shipping policy, reach out to us at pawpurrfectandco@outlook.sg.